RETURNS + EXCHANGES OF CUSTOM CHARM JEWELRY
*Please see our full Custom Charm Jewelry FAQ page here.*
Can I return a custom charm necklace for a refund?
We do offer refunds for custom charm necklaces; however, we charge a $25 restocking fee.
I got my custom jewelry! How do I make an alteration (i.e. rearrange charm placement, swap charms, change chain, change chain length)?
We can absolutely alter your necklace or bracelet. Just email us with your request (email@example.com) and original order number and mail us your piece to our return address. *Note: we charge $25 for any alterations.* This fee includes our team's assembly work and shipping your updated piece back to you.
How do I add another Hart charm to my custom necklace?
Awesome! You can add more charms from our Individual Charm Shop page. Simply order your charms and mail us your bracelet or necklace with your charm order # and any instructions on how you'd like us to place the new charms. Or, add the charms yourself! We will mail you the updated piece will be ready to ship in about seven business days.
Please send returns to:
Charleston, SC 29413
GENERAL RETURNS + EXCHANGES
How do I return my jewelry?
Items may be returned within 14 days of purchase. Merchandise should be returned in its’ original condition and with the receipt.
The customer must pay shipping fees associated with returning an item. Once your return is processed we will promptly issue a credit to your credit card.
Charleston, SC 29413
I just got my order. How do I exchange it for something else?
If you would like to exchange your purchase, please return the original item(s) for a full refund and place a new order. Items may be returned within 14 days of purchase. Merchandise should be returned in its’ original condition and the receipt.
EARRING CAREI've worn my earrings to death and now the tassels look a little messy. What do I do to fix them?
Please see our full care guide on this page. It includes fun, informative videos!
ORDERINGDo you have a "gift" option?
No, we do not currently offer gift packaging.What if I need to change or cancel my order?
Please email Hart right away (firstname.lastname@example.org). Orders are shipped out the next business day, so we have some time to modify your order.
SHIPPINGHow and when is my order shipped?
We ship all USA orders as USPS First Class Packages. Orders are processed Monday through Friday and shipped out the next business day (Friday orders are shipped on Monday morning). Delivery includes tracking and takes 2-5 business days.International:
We provide shipping to select countries via Fedex. Customer is responsible for all customs and duties upon receiving the earrings.
Please inquire email@example.com for further international shipping details.What if I typed in the wrong mailing address at checkout?
Orders are shipped out the next business day, so if you can let us know before it is shipped out, we will be able to modify your address. After it ships, you will need to contact USPS or DHL with your tracking number.It's been a few days and I haven't received my order.
All USA orders should arrive in 2-5 business days. Please check your USPS tracking information. If you haven't received it, please reach out to us right away via email.
BRIDALI am getting married and want my bridesmaids to wear #hartearrings. What should I do?
First off, YAY! Congratulations. We offer a special discount for bridesmaid orders of 8 pairs or more. Please email studio @harthagerty.com and we will work with you to pick out the perfect bridesmaids earrings.Can you create earrings in custom colors for my bridesmaids?
Due to order minimums with our jewelry artisans, we currently don’t do small custom colors for bridal parties. Please order what's in stock on our website.
Please send all inquiries via email to firstname.lastname@example.org
EXCLUSIVE COLORS, PRIVATE LABEL, AND COLLABORATIONS
We'd love to create something totally unique with you. Please inquire via email to email@example.com.
If you can't find the answer you're looking for, email firstname.lastname@example.org, and we'll be happy to help!