FAQs: Custom Charm Necklaces


Hi there! Please read on for answers to the most frequently asked questions about Hart's famous custom charm necklaces.

When can I expect my necklace to arrive?
It takes time to make each one to order in our studio. Your personalized necklace will be ready to ship in two to three weeks. You will receive a shipping confirmation email after two weeks. If we are able to make it sooner, we will. But due to demand, we kindly ask people to wait up to three weeks.

What chain should I choose?

*Note* Hart charm necklaces are lightweight and easy to wear all day long. These will not bog your neck down!

If you’re looking for a lightweight layering piece, choose the medium chain and select 2-3 small charms. The medium chain is a fixed length of 18".

If you want more charms (or larger charms) and want to clasp it anywhere for various lengths, opt for the chunky chain. 

If you order a medium chain and several large charms, we will change your chain to the chunky chain because it will hold up better. We will notify you of this change.


I want my charms placed in a specific order. How do I tell you?

Please email us with your order # (studio@harthagerty.com) as soon as possible. We will work with you to make the layout just right! 

I love my custom charm necklace! How do I add more charms?
Awesome! Please mail us back your necklace with a note about which charms you want to add. You can also email us (studio@harthagerty.com) with a heads-up. We will send you a Paypal or Venmo invoice. And mail you back your necklace in 2-3 weeks. 

Our address is
Hart Hagerty
62 Broad Street
Mailbox 31
Charleston, SC 29401

What are the necklaces made of?
The chains and charms are made in the USA and crafted from brass. They are plated with a super thick coating of 14K or 18K gold. Hart uses up to four times more gold than other fashion brands to ensure longevity of the piece.

Can I return my necklace?
Yes, we accept returns within 2 weeks of delivery, unworn and with original packaging. Customer is responsible for return postage. But we charge a $25 restocking fee to cover our labor costs for assembly and disassembly. See return address below.

I have a nickel allergy. Can I wear it?
Yes, our custom charm necklaces are nickel and lead free. Hart herself has a nickel allergy (she has to put a protective coating on her favorite metal Rayban sunglasses so they don't cause a rash). *Note* some people are extra sensitive and can only wear pure gold. If that's you, we cannot guarantee you won't have some sort of reaction.