Hi there! Please read on for answers to the most frequently asked questions about Hart's famous custom charm necklaces and bracelets.
When can I expect my custom jewelry to arrive?
It takes time to make each one to order in our studio. Your personalized piece will be ready to ship after seven business days. You will receive a shipping confirmation email. If we are able to make it sooner, we will. But due to demand, we kindly ask people to wait seven business days for assembly, and an additional 3-5 days for shipping.
What chain should I choose for my necklace?
*Note* Hart charm necklaces are lightweight and easy to wear all day long. These will not bog your neck down!
If you’re looking for a lightweight layering piece, choose the medium chain and select 2-3 small charms.
If you want more charms (or larger charms) and want to clasp it anywhere for various lengths, opt for the chunky chain.
If you order a medium chain and several large charms, we will change your chain to the chunky chain because it will hold up better. We will notify you of this change.
I want my charms placed in a specific order. How do I tell you?
You can leave a note in the sidebar 'note form' during online checkout. Or, you can email us with your order # (email@example.com) as soon as possible. We will work with you to make the layout just right!
I received my custom jewelry! How do I make an alteration (i.e. rearrange charm placement, swap charms, change chain, change chain length)?
We can absolutely alter your necklace or bracelet. Just email us with your request (firstname.lastname@example.org) and original order number, and mail us your piece to our return address. *Note: we charge $25 for any alterations.* This includes our team's assembly work and shipping your updated piece back to you.
I love my custom charm piece! How do I add more charms?
Awesome! You can add more charms from our Individual Charm Shop page. Simply order your charms and mail us your bracelet or necklace with your charm order # and any instructions on how you'd like us to place the new charms. Or, add the charms yourself! We will mail you the updated piece in 2-3 weeks.
Our address is
P.O. Box 21659
Charleston, SC 29413
What are the necklaces and bracelets made of?
The chains and charms are made in the USA and crafted from brass. They are plated with a super thick coating of 14K gold. Hart uses up to five times more gold than other fashion brands to ensure longevity of the piece.
Can I return my necklace?
Yes, we accept returns within 2 weeks of delivery, unworn and with original packaging. Customer is responsible for return postage. We charge a $25 restocking fee to cover our labor costs for assembly and disassembly. See return address above.
I have a nickel allergy. Can I wear it?
Yes, our custom charm necklaces are nickel and lead free. Hart herself has a nickel allergy (she has to put a protective coating on her favorite metal Rayban sunglasses so they don't cause a rash). *Note* some people are extra sensitive and can only wear pure gold. If that's you, we cannot guarantee you won't have some sort of reaction.